Privacy Policy

This Privacy Policy explains how Skyes Over London LC (“we,” “us,” “our”) collects, uses, shares, and protects information when you visit our pages, contact us, or use our services and tools (collectively, the “Site”). If you have a signed agreement or SOW, that agreement may include additional privacy/security requirements for your project.

Last updated: January 11, 2026 Contact: SkyesOverLondonLC@solenterprises.org Applies to: Web pages, forms, services, communications
Quick clarity: We collect the information needed to communicate, deliver services, and secure operations. We do not sell personal information as a business model.

Information We Collect

We collect information in three main ways: (1) information you provide, (2) information collected automatically, and (3) information we receive from third parties (where applicable).

Information you provide

Name, business name, email, phone number, service requirements, messages, intake details, and any files or information you submit through forms, email, or other communications.

Information collected automatically

Device and browser information, approximate location (e.g., city/state), pages viewed, referring/exit pages, timestamps, and security/diagnostic logs. We may also collect IP address and session identifiers for fraud prevention and site performance.

Information from third parties

If you use third-party platforms to interact with us (e.g., payment processors, scheduling tools, hosting platforms), we may receive limited information needed to confirm transactions or schedule services.

Payment information.

If payments are processed through third-party processors, we typically do not store full payment card details. Payment handling is governed by the processor’s policies and security practices.

How We Use Information

We use information for the following business purposes:

  • Service delivery: respond to inquiries, perform work, deliver deliverables, and support ongoing engagements.
  • Communication: send operational messages, confirmations, updates, and service-related notices.
  • Operations: recordkeeping, invoicing, project management, internal administration.
  • Security & fraud prevention: detect abuse, protect accounts/forms, and maintain system integrity.
  • Improvements: understand what pages/tools are useful and improve performance and usability.
  • Compliance: comply with applicable law, enforce agreements, and resolve disputes.
Legal bases (where applicable):

We process information based on consent (when you submit it), contract necessity (to deliver services), legitimate interests (security and operations), and legal obligations (compliance and enforcement).

Sharing & Disclosures

We do not sell personal information as a business model. We may share information in the following situations:

  • Service providers: vendors who help us operate (hosting, analytics, email, payment processing, scheduling, file storage), under appropriate confidentiality controls.
  • Professional partners: when needed to fulfill your engagement (e.g., subcontractors/vendors), subject to scope and confidentiality terms in your agreement.
  • Legal & compliance: to comply with law, respond to lawful requests, protect rights/safety, and prevent fraud.
  • Business transfers: if we undergo a merger, acquisition, or asset transfer, information may be transferred as part of that transaction.
Client confidentiality.

If you are an active client, your agreement and SOW may include specific confidentiality and information-handling terms that apply to your project.

Cookies & Analytics

We may use cookies and similar technologies (local storage, pixels, tags) to help pages function, prevent abuse, and understand usage patterns.

Types of cookies:
  • Essential: required for core functionality and security.
  • Performance: helps us understand usage and improve experience.
  • Functional: remembers preferences where available.
Your controls:

You can control cookies through your browser settings. Blocking cookies may affect certain features.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.

  • Access controls and least-privilege practices where feasible
  • Monitoring and logging for abuse detection
  • Secure vendors for hosting and payment processing where applicable
No method is perfect.

Despite safeguards, no security method is 100% secure. If you believe an issue exists, contact us immediately.

Data Retention

We retain information for as long as necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

Retention periods may vary depending on the type of data, engagement type, and legal requirements.

Your Choices & Rights

Depending on your location and applicable law, you may have rights to access, correct, delete, or restrict certain processing of your personal information.

Opt-out of non-essential communications

You can request to opt out of non-essential communications by emailing SkyesOverLondonLC@solenterprises.org.

Access / deletion requests

You may request access or deletion by emailing us with your name, contact info, and the nature of the request. We may need to verify identity before processing.

Some information may be retained where required by law or needed for legitimate business purposes (e.g., invoicing records, fraud prevention, and contract enforcement).

Children

The Site is not intended for children under 13 (or the minimum age required by applicable law). We do not knowingly collect personal information from children.

Contact

If you have questions about this Privacy Policy or our information practices, contact:

Policy updates.

We may update this Privacy Policy from time to time. Changes take effect when posted on this page with a revised “Last updated” date.